Updated March 22, 2023 – Below you’ll find the key information you need as a Shell Fuel Rewards credit card holder to access your account online, make payments, and reach customer service for further assistance. (Note that Shell credit cards are issued by Citibank; you will make payments and receive customer service from Citi.)
Online Account Access
Customer Service – Help & Pay By Phone
- The Shell Mastercard and Shell Fuel Rewards Mastercard customer service phone number for payments is 866-743-5562. For other Shell credit cards, the phone number is 800-331-3703.
Credit Card Payment Address
Shell Credit Card Payments
P.O. Box 9001011
Louisville, KY 40290-1011
